Assistant Team Manager

Job Introduction

Job Description

Assistant Team Manager

Vacancy in Brumstead (NR12), Norfolk

Lead the team. Shape the home. Change young lives.

Most leadership roles are about rotas and targets. This one is about leading a team to create a warm, nurturing and therapeutic home for children who have experienced significant early trauma and have complex attachment needs. As an Assistant Team Manager with Clover Childcare Services, part of Silver Birch Care Holdings, you will lead shifts and guide your team day to day, deputise for the Registered Manager in running the home, and put safeguarding at the centre of everything you do.

We value relationships, and we are looking for a leader with a proven ability to build strong attachments with children. To support this, we train all staff to Level 1 and 2 in Dyadic Developmental Practice (DDP), have developed our own DDP practitioner, and are a DDP accredited organisation. If you are an experienced residential childcare professional ready to lead — we want to hear from you.

This post attracts an additional payment of £50 per sleep-in shift. Full training is provided.

What You'll Own

You will lead the team in meeting the emotional, physical and developmental needs of the children in your home, across five key areas:

Therapeutic Care & Relationships

•   Ensure the provision of a warm, nurturing and therapeutic environment for young people who have significant early years trauma and attachment needs

•   Act as an appropriate adult role model for children

•   Build strong, trusting attachments with the children in your care, applying DDP principles in daily practice

Team Leadership

•   Lead a team in meeting the highly complex, individual needs of children

•   Role-model therapeutic, relationship-based practice for your team on every shift

Safeguarding & Quality of Care

•   Ensure safeguarding children is at the centre of your practice

•   Ensure the standard and quality of care provided exceeds the needs of children

Reports, Regulation & Deputising

•   Meet deadlines set by your manager for the preparation of highly professional reports, and present these to a range of key stakeholders

•   Deputise for the Registered Manager in running the home, ensuring all regulations are consistently met

Shift Working & Flexibility

•   Work a 24/7 rota, 365 days a year, including sleep-in shifts where required

•   Average 39 hours per week (full time)

What We're Looking For

You'll need:

•   A genuine commitment to safeguarding and promoting the welfare of children and young people

•   At least three years' experience of working directly with children

•   A Level 3 Diploma in Residential Childcare

•   A proven ability to build strong attachments with children, and to lead a team in doing the same

•   Strong written communication skills, with the confidence to present professional reports to key stakeholders

•   A full UK driving licence

•   The flexibility to work a 24/7 rota, including sleep-ins, weekends and bank holidays

Desirable:

•   A background in social care, education or nursing

•   Awareness or experience of Dyadic Developmental Practice (DDP), PACE, or other trauma-informed and attachment-focused approaches

•   Experience of leading shifts or supervising staff in a residential childcare setting

Working in a Care Environment

This role operates within children's residential homes. You will be required to:

•   Hold an Enhanced DBS check

•   Maintain high standards of confidentiality at all times

•   Demonstrate an awareness of safeguarding responsibilities

•   Present as calm and professional around vulnerable young people and home staff

These are not optional extras — they are core to how we work.

What We Offer

Build Your Career

•   A full induction into the role

•   Fully funded mandatory and specialist training, including DDP Levels 1 and 2

•   The opportunity to gain the Level 5 Diploma in Leadership and Management in Residential Childcare, with a bonus payment on completion

•   Clear career progression up to, and including, a Social Work Degree or specialist practitioner routes

Feel Supported

•   24/7 access to confidential support through our Employee Assistance Programme

•   OnDemand GP access

•   Private medical insurance

•   A strong team culture where people support each other day-to-day

Work That Works for You

•   28 days annual leave, with additional days accrued after five years' continuous service

•   Celebrate your birthday!

•   Wellbeing days to support staff when needed

•   Sick pay

•   Maternity and paternity benefits

•   Cycle to work scheme

•   Discounted or free food, and employee discount schemes

•   On-site parking (where available)

Be Part of Something Bigger

•   Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities

•   A values-led organisation focused on making a genuine difference — not just commercially, but socially

The Essentials

•   Paid for and annually updated DBS

•   Pension with NEST

•   Access to discounts via Sage Employee Benefits and Blue Light Card

•   Employee referral bonus scheme

•   Long service recognition awards

Pay & Job Details

•   Pay: £34,695.02–£37,225.97 per year, plus £50 per sleep-in shift

•   Hours: Average 39 hours per week

•   Job Types: Full-time, Permanent

•   Work Location: In person — no remote working

About Silver Birch Care (Holdings) Limited

Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK.

We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world.

Through our family of services — including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools — we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk.

We are proud that Clover Childcare Services is the UK's first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care.

Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued.

Safeguarding

Silver Birch Care Holdings is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to the satisfactory completion of safer recruitment checks, in line with relevant statutory guidance and regulatory requirements. This includes satisfactory references, an enhanced Disclosure and Barring Service (DBS) check and, where applicable, an equivalent international check.

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